Patient’s Charter

The national Patient’s Charter sets out pivotal rights and responsibilities of people receiving care within the Maltese health care system. The national Patient’s Charter underpins the provision of safe, timely and high quality care, actively promoting a mutual understanding of rights and responsibilities of people receiving care.

The Patient’s Charter is structured around the following key principles:

  1. Health protection
  2. Access
  3. Information
  4. Participation and informed consent
  5. Privacy and confidentiality
  6. Dignity and respect
  7. Safe healthcare
  8. Feedback and criticism
View Patient’s Charter Here

It's an Emergency when you are suffering from:

  • Severe head
    injury
  • Severe
    bleeding
  • Stroke
  • Chest pain
  • Broken bones
  • Abdominal pain
  • Severe pain
  • Major trauma
  • Sudden difficult breathing

Contact your local doctor when you are suffering from:

  • Fever / flu
  • Ear infection
  • Mild allergic
    reactions
  • Cough, cold
    or sore throat
  • Sprains or
    strains
  • Mild animal
    or insect bites
  • Minor burns

Timely Care

Specialist-led interventions will not exceed
  • 12 weeks for urgent
    conditions
  • 18 months in non-urgent
    conditions

We are Listening...

You can voice your thoughts and feedback by filling in our contact us form on:
www.careandcure.gov.mt/contact-us

We Treat You With Consideration And Equality

And undertake all the necessary to reduce suffering and pain

Treat All Those Around You With Dignity & Respect

Missed Appointments Are Wasted Appointments

Be on time for scheduled appointments
Phone our outpatients helpline on 2545 7000 in case you are
Unable to attend for your appointment

Your Privacy & Confidentiality Are Respected At All Times

Health information is shared only if consented

Help Us Contact You

Make Sure We Have Your Correct Contact Details
Provide all requested contact details if & when required

Follow All Medical Treatment Details And Instructions Given By Healthcare Professionals

Choose Well. Stay Well.

  • Get informed
    about your
    medical conditions
  • Understand
    your care plan
  • Decide about
    your care
  • Involve family
    members in any
    important decisions
  • Know your
    treatment

Provide Correct And Detailed Information

Notify healthcare professionals with accurate:
  • Medical History
  • Symptoms
  • Any possible allergies

Safety Is Our Priority

When Visiting, Ensure That:
  • Your hands are clean
    at all times
  • Your are free from
    any infections
  • You avoid sitting
    on patient's bed
  • You take good care
    of hospital property
    and premises
- Select Ward -
Care And Cure