Privacy Policy

Introduction

This Privacy Policy outlines our continued commitment to protecting the privacy of individuals who visit careandcure.gov.mt website, register and use our service as a subscriber and end users accessing information built on our platform.

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

Policy Scope

– What information we collect about you

– How we use information we collect

– How we share information we collect

– How we store and secure information we collect

– How to access and control your information

– How we transfer information we collect internationally

– Other important privacy information

Policy Scope

In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity. The use of information collected through our Service shall be limited to the purpose of providing the Service for which the user has engaged.

Users who make use of our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our users interact.

We collect information under the direction of our website visitors and have no direct relationship with individuals whose personal information we process in connection with our visitor’s use of our Services.

What information we collect about you

We ask for and may collect personal information about you such as your name and email address when you contact us (“Account”).

We refer to any information described above as “Account and Profile Information” for the purposes of this Policy. By voluntarily providing us with Account and Profile Information, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.

How We Use Information That We Collect

General Uses:

We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:

(a) provide, operate, maintain, improve, and promote the Services;

(b) enable you to access and use the Services;

(c) send you related information;

(d) send messages, including responses to your comments, questions, and requests; provide customer service and support; updates, and support and administrative messages;

(e) monitor and analyze trends, usage, and activities in connection with the Websites and Services;

(f) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; and

(g)  for other purposes for which we obtain your consent.

Legal Basis for Processing (EEA only):

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

(a) we have your consent to do so,

(b) where we need the personal information to perform a contract with you (e.g. to deliver the Our Services you have requested), or

(c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided further at the bottom of the document.

Sharing Of Information Collected

Third-Party Service Providers:

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, backup, storage, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights:

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

Our Sharing:

We may share information, including personal information, with any member of Care and Cure (Mater Dei Hospital).

With Your Consent:

We may also share personal information with third parties when we have your consent to do so.

Online Analytics

We may use third-party web analytics services on our web solutions, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically- Collected Information section above to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.

Google Analytics uses cookies to help us analyze how our users use our websites and services. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

International Transfer of Information Collected

Whenever Care and Cure (Mater Dei Hospital) shares personal information originating in the European Economic Area (EEA) with Care and Cure (Mater Dei Hospital) entity outside the EEA, it will do so on the basis of its approved binding corporate rules known as Our Service Agreement, which establish adequate protection of such personal information and are legally binding on Care and Cure (Mater Dei Hospital).

If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States and other jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.

How Long We Retain Your Personal Information:

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

The personal information that the website visitor inserts in the contact form is retained for 30 days in accordance with our internal Data Retention Policy, which is then automatically deleted from records.

Your Privacy Rights

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at customercare.mdh@gov.mt. Our Services users may update or change their Account Information by contacting customercare.mdh@gov.mt for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email customercare.mdh@gov.mt. Requests to access, change, or remove your information will be handled within thirty (30) days.

An individual who seeks access to, or who seeks to correct or, amend inaccuracies in, or delete personal information stored or processed by us should direct his/her query to customercare.mdh@gov.mt. Upon receipt of a request from one of our website visitors for us to remove the data, we will respond to their request within thirty (30) days. We will retain personal information that we store and process for as long as needed to provide the Services to our website visitors. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at customercare.mdh@gov.mt.

If you provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.

Additional Rights for EEA and Certain Other Territories:

If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:

Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).

Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

If you would like to exercise such rights, please contact us at the contact details in Contact Section at the bottom of this document. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.

Children’s Personal Information

We do not knowingly collect any personal information from children under the age of Adult Consent, however that age is defined in your locality or region of the world according to local legislation or International Law. Should a regional, local law exist on adult consent, then it is accepted that the age of consent in your locale is 16 (sixteen) years of age. If you are under the age of adult consent, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of adult consent has provided personal information to us through the Websites or Services, please contact us at customercare.mdh@gov.mt, and we will use commercially reasonable efforts to delete that information.

Business Transactions

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.

Changes to This Policy

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.

Contact Us

If you have questions regarding this Policy or about Care and Cure (Mater Dei Hospital) privacy practices, please contact us by email at customercare.mdh@gov.mt.

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